Terms of Service

1 Acceptance and contractual relationship

By accessing or using AENVO's Services (applications, APIs, models, and websites), the User agrees to these Terms and the referenced policies. If usage is on behalf of an entity, you declare you have the authority to bind that entity.

2 Eligibility and registration

Minimum age: 18 years. The User must provide accurate information and keep credentials confidential. AENVO reserves the right to refuse or terminate accounts due to risk, violation of terms, or legal requirements.

3 Licence and access to Services

We grant a limited, non-exclusive, revocable licence to use the Services in accordance with these Terms and applicable law. Sublicensing, selling, or distributing the Services is not permitted unless expressly authorised in writing.

4 Acceptable use and restrictions

It is strictly prohibited to:

• (a) Use the Services for unlawful purposes or to violate third-party rights;
• (b) Circumvent security measures, limit, or disable safeguards;
• (c) Reverse engineer, extract data, or attempt to reconstruct models;
• (d) Use for professional advice (medical, legal, financial) without validation;
• (e) Develop models that compete directly with AENVO services using access to the Services;
• (f) Unduly reduce security configurations.

These principles reflect current practices in generative services and responsible AI usage policies.

5 Input content and generated outputs

The User retains rights over input content (prompts and files) and is solely responsible for the legality of such content. Generated outputs may contain inaccuracies; AENVO does not claim exclusive ownership over outputs, but the User must respect laws, licences, and third-party rights when using them.

6 Intellectual property

AENVO owns all rights to the software, models, documentation, and trademarks. These Terms do not confer ownership rights over the Services to the User. Any feedback provided may be used by AENVO without obligation of remuneration or compensation.

7 Plans, limits, API, and SLA

AENVO may define usage limits (quotas/ratios), alter features, and publish availability and support SLAs. The User agrees to observe established limits and manage API keys securely.

8 Privacy and data protection

The processing of personal data is governed by AENVO's Privacy Policy. AENVO acts as Controller or Processor as applicable; maintains Data Processing Agreements (DPA) with sub-processors and adopts appropriate safeguards for international transfers.

9 Security and compliance

We apply robust security measures (such as TLS/AES‑256, RBAC, MFA, logs, audits, penetration tests, vulnerability management, backups, and disaster recovery) and strive to maintain relevant certifications (e.g., SOC 2). The User must protect their credentials and report any security incident.

10 Suspension, termination, and content removal

We may suspend or terminate access for violation of Terms, security risk, legal requirement, or non-payment. In case of violation, we reserve the right to remove content that infringes the law or third-party rights.

11 Warranties, disclaimers, and limitation of liability

The Services are provided "as is"; generated content may be inaccurate or, in rare cases, offensive. To the maximum extent permitted by law, AENVO excludes implied warranties and limits liability for indirect, special, or consequential damages. The platform does not substitute professional advice.

12 Indemnification

The User agrees to indemnify AENVO for any claims arising from the use of Services in violation of the law or these Terms, including the creation and publication of outputs contrary to third-party rights.

13 Changes to Services and Terms

We may update the Services and these Terms; material changes will be communicated and will take effect upon publication. Continued use of the Services constitutes acceptance of the new Terms.

14 Governing law and jurisdiction

These Terms are governed by Portuguese law; the competent court is Lisbon, unless otherwise agreed in a contract.

15 Contacts

Support and legal questions: legal@aenvo.ai Privacy: privacy@aenvo.ai